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Saurabh Desai

IT Infrastructure Specialist | System Admin | Network & Security

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About Me

I am a System Administrator with 10+ years of experience managing Windows servers, firewalls, Office 365, Azure AD, SCCM, and endpoint security. Passionate about automating infrastructure and mentoring IT teams.

Services

Windows Server & Active Directory Management
Office 365 & Azure AD Setup
Firewall (WatchGuard) Management
Endpoint Security & Data Loss Prevention
SCCM & WDS Deployment

Experience

Lead System Administrator – LanceSoft India Pvt Ltd

December 2018 – Present
  • Managing enterprise IT infrastructure across 11 sites, ensuring 99.9% uptime.
  • Administering firewall configurations, VPNs, and network security policies.
  • Leading cloud migration projects (AWS, Azure, Office 365) and VoIP transitions (Zoom, RingCentral).
  • Managing Office 365 Exchange & Security Compliance.
  • Providing technical leadership to a team of 10 IT professionals.
  • Successfully executed RingCentral to Zoom migration project.
  • Ensuring IT compliance, documentation, and cybersecurity best practices.
  • Managing Asterisk PBX, Sangoma Cloud PBX, and Sangoma PBXact systems.
  • Handling Sangoma PBX & SBC for VOIP number creation and configuration.
  • Working on SIP trunk and CDC reports.
  • Asset Management.
  • Using ServiceNow and ServiceDesk Ticketing tools.

System & Network Administrator – IT Satisfy Pvt. Ltd.

February 2016 – December 2018
  • Configured and maintained enterprise network infrastructure (routers, switches, firewalls, VPNs).
  • Provided remote IT support to international clients (UK, US, etc.).
  • Implemented data backup & disaster recovery solutions.
  • Ensured high availability of cloud-based applications and IT services.
  • Maintained IT documentation, asset management, and compliance reporting.

Technical Support Engineer – Ruby Ailcare Services Pvt Ltd

August 2014 – December 2015
  • Delivered on-site IT support, managing hospital IT infrastructure.
  • Installed and configured desktops, laptops, printers, and network devices.
  • Provided technical support to billing, MRI, and CT Scan departments.
  • Performed system backups, updates, and security enhancements.

System Administrator – Tooltech Global Engineering Pvt. Ltd.

September 2013 – August 2014
  • Managed domain controllers, group policies, and user accounts.
  • Deployed enterprise antivirus solutions (Symantec Endpoint Protection).
  • Configured and supported engineering software (AutoCAD, SolidWorks, Catia, NX UG).
  • Ensured firewall security policies were maintained.

Technical Support Engineer – Leon Computer Pvt. Ltd.

January 2012 – August 2013
  • Provided on-site IT support at NeilSoft Ltd.
  • Installed and configured enterprise software (Revit, AutoCAD, Civil 3D).
  • Performed network troubleshooting, system backups, and security updates.

Service & Technical Support Engineer – Ace Brain System & Software Pvt. Ltd.

January 2011 – December 2011
  • Delivered technical support for IT hardware and software.
  • Assisted in troubleshooting server and desktop environments.

Contact

Email: saurabhd7777@gmail.com

Phone: +91-7249643121

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